Refund policy

To request cancellation or a refund, reach us through hello@guacards.comCopy email and provide the email address used for the order. Include your order reference if you have it.

Before work starts

If the reading has not started, you may request a cancellation and a full refund.

Once work starts

Each reading is prepared for a specific person and question. Requests made after work starts or after delivery are reviewed individually. Contact us if your report was not delivered or you have a problem with your order.

Annual membership

You can request a full refund within 14 days of purchase if you have used 3 or fewer detailed readings. Send your request to hello@guacards.comCopy email.

To stop future subscription renewals, open the billing portal from your account.

When a refund is approved

We issue approved refunds to the original payment method. The time for the funds to appear depends on the payment provider and method. Applicable consumer rights continue to apply.