# Privacy policy

This policy describes how GuaCards handles information when you request a reading, contact us, or subscribe.

## Information and purpose

We use your email address, optional display name, question, and optional context to process your order and deliver your reading. Order records include the price, status, and payment references. The payment provider shown at checkout handles your payment details on its own service.

We use subscription consent to send the guide and related emails. You can withdraw marketing consent using the unsubscribe link. We use contact form details to answer your message. Security checks help protect forms from abuse.

If you request a detailed reading launch notice, we record your email address and the time of your request to send you that notice.

During a free cast, your question stays in your browser. The site records the six lines, casting time, time zone, and selected topic to reopen the same result. If you request an AI-assisted detailed reading, our model provider processes the question you submit, its category, your reading language, and the calculated chart and judgment signals. The generation request excludes your account email and payment details.

## Existing expert orders

For previously purchased expert readings, the assigned teacher may be in China and may receive your question, the background you supplied, and your optional display name. Your email and payment details are handled by the platform.

## Cookies and analytics

First-party cookies remember the source of a visit for 30 days and support essential site functions. Optional analytics load only after your consent. You can update that choice through the cookie controls.

## Access, processing and retention

Authorized staff can access information needed for delivery and support. Hosting, payment, security, storage, and email providers process the information needed for their services. Information may be handled outside your country. We remove the question and report text for completed AI reading requests as part of a scheduled cleanup, 12 months after the request was created. Order and payment records may be kept longer for accounting, disputes, or other legal obligations.

We process order information to provide the service you request, marketing and optional analytics on the basis of consent, and security information to protect the site and its users. We retain records as required by law.

## Your choices and rights

Where the GDPR applies, you can ask to see or correct your information, request its deletion or portability, object to or restrict processing in applicable circumstances, and withdraw consent. You can complain to your local data protection authority.

To make a privacy or deletion request, reach us through [hello@guacards.com](mailto:hello@guacards.com). We may ask for information to verify your identity.