# Frequently asked questions

Answers about what to ask and what to expect from your reading.

## What is Liuyao?

Liuyao is a Chinese method of reading the six lines of an I Ching hexagram. The casting tool combines the lines with the traditional calendar to calculate the chart signals.

## How is this different from tarot?

Both use symbols as a starting point for reflection. Liuyao uses lines and hexagrams from the I Ching, while tarot uses a deck of cards.

## Do I need my birth date?

No. A concrete question and the background you choose to share are enough.

## How long until I get my reading?

The free result appears after the sixth toss. A detailed report starts generating once payment is confirmed or you use an included membership reading. You can follow its progress on the private reading page.

## What questions work best?

Choose one decision or situation that you can describe in a sentence. For example, “Should I accept the job offer in Berlin this spring?”

## What can't you answer?

We don't take questions about health, life or death, litigation, investment decisions, or betting outcomes. Consult an appropriate professional when you need advice in their area.

## Is my question kept private?

Your question stays in your browser while you cast. When you request a detailed reading, the question is sent for processing. See the [privacy policy](/legal/privacy) for details.

## Can I get a refund?

See the [refund policy](/legal/refund) for detailed readings and memberships.

## What languages are available?

The site and readings are available in English, Chinese and Spanish. The cards carry their original English and Chinese mottos.